CFTS Internal

Problem Resolution

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CFTS.CO (U) Ltd. is committed to providing the best possible working conditions for its employees. Part of this commitment is encouraging an open and frank atmosphere in which any problem, complaint, suggestion, or question receives a timely response from CFTS.CO (U) Ltd. supervisors and management.

We strive to ensure fair and honest treatment of all employees. Supervisors, managers, and employees are expected to treat each other with mutual respect. Employees are encouraged to offer positive and constructive criticism in a positive and constructive manner.

  • If employees disagree with established rules of conduct, policies, or practices, they can express their concern through the problem resolution procedure. No employee will be penalized, formally or informally, for voicing a complaint with CFTS.CO (U) Ltd. in a reasonable, business-like manner, or for using the problem resolution procedure.
  • If a situation occurs when employees believe that a condition of employment or a decision affecting them is unjust or inequitable, they are encouraged to make use of the following steps. The employee may discontinue the procedure at any step.
  • Employee presents problem to immediate supervisor after incident occurs. If a supervisor is unavailable or an employee believes it would be inappropriate to contact the person, employee may present problem to the Administrator or any other member of management.
  • Supervisor responds to the problem during discussion or after consulting with appropriate management, when necessary. Supervisor documents discussion.
  • Supervisor may present problem to the Management if need be for a solution to be reached.
  • The employee will be informed in writing of the final outcome.

Not every problem can be resolved to everyone's total satisfaction, but only through understanding and discussion of mutual problems can employees and management develop confidence in each other. This confidence is important to the operation of an efficient and harmonious work environment, and helps to ensure everyone's job security.